Refund, Return & Cancellation Policy

1. Non-Returnable Items, general rule

All food products sold on www.meethought.com are non-returnable.

For health and safety reasons, we cannot accept returns or exchanges on perishable goods, consumable items or personal care products once they have been dispatched. This includes, but is not limited to:

• A2 Cow Ghee
• Herbal and fruit powders
• Jaggery and sweeteners
• Spices, whole or powdered
• Essential oils

2. Exceptions: when is a refund or replacement possible?

We stand by our quality. You are eligible for a free replacement or full refund only under the following circumstances.

A. Damaged or leaking product

If the package arrives physically damaged, leaking, or the safety seal is broken.

B. Wrong item delivered

If you received a product different from what you ordered, for example you ordered turmeric but received chilli powder.

C. Expired product

In the rare event that you receive a product past its expiry date.

3. How to claim a refund or replacement

If your situation falls under the exceptions listed above, you must follow this procedure.

• Notify us immediately: you must email us or send a WhatsApp message within 48 hours of delivery.
• Submit proof: your message must include your order number, clear photos or video of the damaged or wrong product showing the label and the damage, and a photo of the outer shipping box and label.
• Verification: our quality team will review the evidence within 1 to 2 business days.
• Resolution: if verified, we will dispatch a replacement immediately, free of cost. If a replacement is not available, we will issue a full refund to your original payment method.

4. Cancellation Policy

• Before dispatch: you may cancel your order for a full refund if the request is made before the product has been dispatched from our warehouse.
• After dispatch: once the tracking number is generated and the product is handed over to the courier, cancellations are not accepted.

5. International Orders, exports

For our global customers, USA, EU, UAE and others, the following additional terms apply.

• Customs rejection: if a shipment is returned or destroyed by your country's customs department due to a lack of proper import licences or documentation on the buyer's part, no refund will be issued. It is the buyer's responsibility to ensure the product is allowed in their country.
• Unclaimed packages: if the courier attempts delivery and the customer is unavailable, or if the customer refuses to pay import duties, resulting in the package being returned or destroyed, no refund will be provided.
• Damage in transit: for international shipments, we recommend opting for shipping insurance. If insured, damages will be covered as per the insurance policy terms.

6. Refund Timeline

If a refund is approved:

• Online payments: the amount will be refunded to the original source, credit card or bank, within 5 to 7 business days.
• UPI and wallets: refunds typically reflect within 24 to 48 hours.

7. Contact Us

For any issues regarding returns or quality, please contact our support team:

• MeeThought E-Commerce Private Limited
• Email: support@meethought.com
• Phone and WhatsApp: as listed on our Contact page
• Address: Flat No 402, VBM Sukhadah Apartments, Widia Colony, Miyapur, Serlingampally, Hyderabad, Telangana 500049, India